Cleaning Audit Scoring System

The simplest and fairest method of measuring cleaning service quality in cleaning audits is a 1 -10 scoring system.  The scoring is in 10% increments and a higher benchmark can be set for overall cleaning quality than a 1 – 5 scale (20% increments).  It is important that the desired cleaning outcomes for tasks and building areas are clearly described in the cleaning scope.  More information and assistance in building cleaning scopes with  outcome-based specifications can be found by clicking on this link.

More information on cleaning audit systems can be found in our Knowledge Centre.

Cleaning Quality Assessment – 1 -10 Audit Scoring Criteria
Score Designation Standard Assessment
10 Fully Compliant All tasks FULLY COMPLY (100%) to contract outcome requirements Tasks have been completed to to frequency and are fully compliant
9 Very Good On average all tasks are of a VERY GOOD standard (90%) of contract outcome requirements Tasks have been completed to frequency but have very minor inconsistencies to requirements outcomes for these tasks
8 Marginal On average all task are of a GOOD standard (80%) of contract outcome requirements Tasks have been completed to frequency but have some evident inconsistencies to requirements for these tasks
7 Below minimum Standard Selected tasks are of a MARGINAL standard (70%) of contract outcome requirements Tasks have been completed to frequency but are noticeably below required standard for these tasks.
6 Unsatisfactory Selected tasks are of an UNSATISFACTORY standard (60%) of contract outcome requirements Tasks have been completed to frequency but high instance of non-completion as per required standard for these tasks.
5 Very Unsatisfactory Selected tasks  are of a VERY UNSATISFACTORY standard (50%) of contract outcome requirements Tasks have not been completed to frequency and are noticeably below required standard for these tasks.
4 Poor Selected tasks  are of a POOR standard (40%) of contract outcome requirements Tasks have not been completed to frequency with a high instance of non-completion as per required standard for these tasks.
3 Very Poor Selected tasks are of a VERY POOR standard (30%) of contract outcome requirements Tasks frequency appear to be overdue with high instance of non-completion as per required standard for these tasks.
2 Little evidence of compliance Selected tasks  show LITTLE EVIDENCE OF COMPLIANCE to contract outcome requirements Tasks frequency appear well overdue with very high instance of non-completion as per required standard for these tasks.
1 No evidence of compliance Selected Tasks show NO EVIDENCE OF COMPLIANCE to contract outcome requirements Tasks frequency overdue with excessive soiling and build up and evidence of non-completion as per required standard for these tasks.
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